Starbucks closes toilets

The American coffee chain Starbucks has changed its policy and now bans visitors who have not made a purchase from staying in the café and using the toilets. 

These changes will take effect from 27 January 2025. The Wall Street Journal reports this, citing internal company rules sent to employees via email.

Starbucks will now focus on customers who have placed an order, company representative Jacey Anderson said. Under the new rules, visitors will be able to use the toilets or connect to Wi-Fi, but only before they make a purchase.

In addition, free water in the cafés will now be provided only to customers and their companions. Previously, Starbucks allowed free access to toilets and other amenities for all visitors, regardless of whether they had placed an order. The company is changing its policy for the first time since 2018, when it allowed people to use the toilets and stay in the café without making a mandatory purchase.

Under the new provisions, coffee shop staff will now be able to ask violators to leave the premises if they have not purchased any goods. If necessary, baristas will contact law enforcement agencies.